Privacy policy

*Last update: 24/08/2020*

Raffaello Hendrickx is the responsible entity for Prana Flutes (“us”, “we”, or “our”) and operates the www.pranaflutes.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. We recommend that you read this Privacy Policy to ensure you are fully informed.

 

1. DEFINITIONS

Service is the https://www.pranaflutes.com website operated by Raffaello Hendrickx

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User) is any living individual who is using our Service and is the subject of Personal Data.

 

2. TYPES OF DATA COLLECTED

We collect several different types of information for various purposes to provide and improve our Service to you.

Data provided by User

  1. While using our Service we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, State, Province, ZIP/Postal code, City.
  2. While communicating with us using our contact form, email, telephone or by any other means, we may receive additional information such as name, email address, phone number, the contents of the message and/or attachments, and any other information that is chosen to provide.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Usage information

We do not collect your computer’s Internet Protocol address (e.g. IP address). We may collect other information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

3. USE OF DATA

We use the data we collect in the various ways presented below:

  1. To provide, operate and maintain our Service
  2. To process an order
  3. To provide you with customer support and reply to your requests made through the contact form
  4. To collect and manage your consents
  5. To detect, prevent and address technical issues
  6. To monitor the usage of our Service
  7. To gather analysis or valuable information so that we can improve our Service
  8. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, in case you have opted to receive such information

 

4. LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER THE GENERAL DATA PROTECTION REGULATION

If you are from the European Economic Area (EEA), Prana Flutes' legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Prana Flutes may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

 

5. RETENTION OF DATA

Prana Flutes will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Holtackers Leather will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

 

6. TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Prana Flutes will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

 

7. DISCLOSURE OF DATA

A: Disclosure for Law Enforcement

Under certain circumstances, Prana Flutes may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

B: Legal Requirements

Prana Flutes may disclose your Personal Data in the good faith belief that such action is necessary to:

      • To comply with a legal obligation
      • To protect and defend the rights or property of Holtackers Leather
      • To prevent or investigate possible wrongdoing in connection with the Service
      • To protect the personal safety of users of the Service or the public
      • To protect against legal liability

 

8. SECURITY OF DATA

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We protect your Personal Data the best we can, but we cannot guarantee its absolute security.

 

9. YOUR DATA PROTECTION RIGHTS UNDER GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Prana Flutes aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete your information.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Holtackers Leather relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

10. Cookies

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

- Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

- Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Just send an email to raffaello@nullpranaflutes.com stating you wish to withdraw your consent. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

 

11. SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to limited parts of Your Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

A: Analytics

  • We use Google Analytics for data usage collection. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

B: Email marketing

  • We may use third-party Service Provider Mailchimp to send marketing emails. Their Privacy Policy can be viewed at https://mailchimp.com/legal/privacy/
  • We may use third-party Service Provider Sendinblue to send transactional and marketing emails. Their Privacy Policy can be viewed at https://www.sendinblue.com/legal/privacypolicy/

C: Payments

  • We use a third-party service for payment processing (e.g. payment processors) We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with is Mollie, their Privacy Policy can be viewed at https://www.mollie.com/en/privacy

D: CRM

  • We use Hubspot for customer relationship marketing. Their Privacy Policy can be viewed at https://legal.hubspot.com/privacy-policy

E: Invoicing

  • We use Wave for invoicing. Their Privacy Policy can be viewed at https://my.waveapps.com/privacy/

F: Shipping

  • We use Sendcloud for shipping services. Their Privacy Policy can be viewed at https://www.sendcloud.com/privacy-policy/
  • We use SendmyParcel for shipping services. Their Privacy Policy can be viewed at https://assets.sendmyparcel.be/documentatie/voorwaarden/myparcel-be-privacy-statement.pdf

 

12: LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

13: CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

14: CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

CONTACT

If you have any questions about this Privacy Policy, please contact raffaello@nullpranaflutes.com

Right Menu Icon